Terms and conditions


IcelandOnTheWeb.com is the online booking site and trading name of Nordic Holidays ehf which also runs www.carrentalsiniceland.com, www.cheapcarrentaliceland.com, www.campersiniceland.com and www.flights.is. We offer a variety of tours, excursions and activities through our website Iceland On The Web. For further information about us, please read here: About Us.

The Terms & Conditions outlined below apply to all bookings made on this website. They form the basis of your contract with Iceland On The Web. We encourage you to read the terms and conditions carefully since they set out our respective rights and obligations. If we receive a booking request from you, we will assume that you have had the opportunity to read and that you have read these terms and conditions and that you agree to them.

Bookings

When you make a booking on Iceland On The Web, you thereby confirm that you understand and have accepted these booking conditions.

We will arrange to provide you with the various services which form part of the tour you book with us. Before your booking is confirmed and a contract comes into existence, we reserve the right to increase, decrease and correct errors in advertised prices and to change any of the information. Changes will be made known to you at the time of booking.

Any booking made or order placed by you through this website or otherwise, shall be considered an offer by you to purchase the relevant tour or other travel arrangement subject to these booking conditions. No contract between you and Iceland On The Web shall come into existence until Iceland On The Web accepts full payment and issues a confirmation invoice. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Our booking services are only available to persons who are at least 18 years old. By submitting a booking, you guarantee and confirm to us that you comply with these arrangements.

The date shown on the invoice is the date of booking. It is important to check the details on the invoice when you get it. If any details appear to be incorrect or incomplete, please contact us immediately.

Terms of Payment

As with flights, tours are paid upon booking but we wait 24 hours to charge your card while we make sure your tour bookings are confirmed with the appropriate tour operators. In the event that Iceland On The Web is unable to obtain confirmation from the appropriate tour operator, we will offer an alternative. If you do not accept the alternative, or we are not able to offer an alternative, no charge will be made. You will be notified of the relevant charges prior to issue of a confirmation invoice.

If your tours are being paid for with a third-party credit card, we will require written authorisation to be provided by the cardholder via email.

We accept most major credit cards, such as Visa, MasterCard, but American Express and Diners charges Iceland On The Web high handling fees and we regretfully have to pass on a fee of 4% of the total invoice to our clients. 

Privacy Policy

Icelandontheweb (Nordic Holidays) will never give out any information, personal or other, to a third party.  No information is stored in our databases that could lead to misuse in the wrong hands.  Your details, email address f.eks, are safe with us.

Validity of Prices

All prices on the Iceland On The Web website are per person, or per vehicle, unless otherwise specified and they are shown including VAT and all other taxes (subject to change of such taxes).

All rates quoted or shown in our prices are based on current prices and are subject to change without notice in the event of currency fluctuation, government taxes, or any such cost increase that is beyond the control of Iceland On The Web. Any eventual changes in rates will not be made without at least eight weeks' notice. After the final invoice has been issued, the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Iceland On The Web will absorb an amount equivalent to 5% of the package price. Amounts exceeding 5% will be charged, but, should the surcharge exceed 10%, you will be entitled to cancel your booking with a full refund. No compensation will be paid and Iceland On The Web shall have no further liability to you.

Iceland On The Web reserves the right to correct wrong pricing, in case a booking is made on a tour or activity that holds a wrong price within the booking system. In such cases, you will be informed as soon as possible and advised about the correction. Should you need to pay an additional fee, you will have the option of doing so. However, if you choose to cancel the booking, you will be fully refunded in the same currency as your purchase was made. No compensation will be paid and Iceland On The Web shall have no further liability to you.

Exchange Rates & Currency Converter

All bookings of tours in Iceland are charged in Icelandic Króna (ISK), the official currency of Iceland.
Our currency converter at the bottom of each webpage is linked directly to the Central Bank of Iceland and gives you an approximate price in other currencies. However, your bank or credit card provider might use a slightly different exchange rate and the exchange rate fluctuates from day to day – so this can never be completely accurate. Furthermore, your bank will convert your payment to your local currency and may charge an additional conversion fee, in which case the amount you see on your billing statement may differ from the total amount shown in your booking confirmation. If you have any questions about this fee or the exchange rate applied to your payment, please contact your bank.

Contact information

Our main phone number is +354 445 8081

Email

Click here to send us an email through an easy form
Or, you can contact us through our email: info@icelandontheweb.com

Iceland On The Web - Opening hours

Our office hours are Monday-Friday, 9am–5pm Icelandic time.
The local time zone in Iceland is Greenwich Mean Time (GMT)

But we are likely to answer your call at any time.

Cancellations

Our cancellation policy follows the industry standard and the standard set by the Icelandic Travel Industry Association.

You may cancel your booked arrangements at any time; however, you must give us written notice by email signed by the person who made the original booking. For all cancellations, Iceland On The Web will make every effort to ensure the best protection for you. However, late cancellation can result in compensation claims from tour operators and other service partners. All cancellations must be in writing and sent to Iceland On The Web by email.

Refund payments use the same method as the original payment: If you paid by credit card, the refund will be to the same credit card. Refund percentage is determined on the basis of the date and time a written cancellation notice was received by Iceland On The Web. Our office hours are Monday-Friday, 9am–5pm Icelandic time.

To conform to Icelandic travel business practices, Iceland On The Web is obliged to charge customers cancellation fees at a percentage of the full price, as follows:

Notice of Cancellation – Individual Customers
More than two weeks prior to tour departure time: 80% refund, 20% charge
Less than two weeks prior to tour departure time: 50% refund, 50% charge
Less than 72 hours prior to tour departure time: No refund, 100% charge

Notice of Cancellation – Groups (10 people or more)
More than four weeks prior to tour departure time: 80% refund, 20% charge
Less than four weeks prior to tour departure time: 50% refund, 50% charge
Less than 72 hours prior to tour departure time: 50% refund, 50% charge

Payment with a credit card in ISK is refunded the same way. Fluctuations in exchange rates are beyond our control so the amount in your currency might differ.

Please note that cancellation by passenger(s) within a group may either result in a price increase for the whole group or a cancellation fee being charged to the passenger(s) who has/have cancelled. We strongly recommend that all our clients take out comprehensive travel insurance to avoid dispute in case of cancellation.

Cancellations and Changes by Iceland On The Web

Tours and activities can be changed or cancelled without penalty at any time prior to two days before the scheduled start of your trip.

Invoice and Voucher Delivery – Contacting You

Invoice and vouchers will be sent to you by email, to the email address you supply upon booking. We will assume that your email address is correct and that you are aware of the risks associated with this form of communication. Please note: If the email address is wrong or malfunctioning, there are no other measures taken to contact you. You must contact us.

Liability

Iceland On The Web disclaims responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond the control of Iceland On The Web. The standard Force Majeure or 'Act of God' clause applies and frees both parties from liability or obligation when an extraordinary event or circumstances beyond the control of the parties (clients / tour operator) prevent one or both parties from fulfilling their obligations under the contract.

Iceland On The Web acts in good faith, and cannot be held responsible for any tour operator, guide, vendor or any other person's or company's acts, defaults or delays. Iceland On The Web accepts no liability for any breach of contract or negligent act or omission of any experience/activity provider.

Iceland On The Web and tour operator reserve the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise, for example due to adverse weather or road conditions. In the event that this results in ensuing changes to flights (domestic and international), the passenger is responsible for any additional costs incurred (i.e. additional hotel nights, meals, transfers, etc.) at the time service is provided. We therefore advise all customers to have comprehensive travel insurance to meet all contingencies.

Activities and experiences which form part of your tour: We offer a variety of activities, from sightseeing to adventure activities, including glacier hiking, rafting or diving. Some of these experiences and activities are subject to minimum numbers, and may be cancelled at short notice. In such circumstances, you will receive a full refund of monies paid for the experience or activity in question.

If a tour is cancelled due to circumstances beyond our control, or due to minimum numbers not having been reached, we will refund the money you have paid. No compensation will be paid and Iceland On The Web shall have no further liability to you.

Please note that the Level of difficulty estimate, indicated in our tour descriptions and the Trip Planner in connection with various activities, is made by the tour operators for that tour and is for participants in good health and average physical condition.

Comments & Complaints

Our aim is to provide outstanding customer service and we therefore maintain strict quality monitoring. We value customer opinion and would appreciate your comments. If you have a problem during your holiday, please inform the relevant tour operator immediately so that they can respond and hopefully fix what is wrong. This should be your first course of action if a problem arises. If, for any reason, you are dissatisfied with your tour bookings, we want to hear about it. We recommend you contact us as soon as any incident arises. If you are unable to do so at the time, you must advise Iceland On The Web in writing by email within 30 days of your return. Failure to do so may jeopardise your right to compensation.

Disagreements

Iceland On The Web is an Icelandic booking agent and travel agency authorized by the Icelandic Tourist Board. Should any disagreement arise, it will be settled in Iceland, according to Icelandic law.

All information on the website is subject to change. Iceland On The Web reserves the right to amend, change and correct mistakes that may possibly appear on the website or published price lists.





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